Returns

We are currently unable to provide prepaid return labels. If you wish to return an item, return shipping costs are the customer’s responsibility. Please contact us before sending an item back so our team can help with the correct return instructions.

Order changes and cancellations

We may be able to change or cancel an order before it is dispatched. If you notice a problem or wish to cancel, please contact us as soon as possible. Once an order has been processed or dispatched, we may no longer be able to change or cancel it.

Orders placed through Amazon or other retailers

Rhinowalk products are sold by retailers around the world. If you purchased from Amazon or another platform, please contact the seller shown on your order page. That seller has access to the order and payment details needed to resolve returns and after-sales requests.

For Amazon orders, sign in to your account, open Your Orders, find the relevant order and select Contact Seller.